Improving KM Practices
"What is KM about?"
The KM talk-show brought together workshop participants to think-tank what is Knowledge Management. The show, hosted by KF Siale Bain-Vete, included five guests - Chase Palmeri (KM Facilitator), Nigel Brett (CPM), Sun Yinhong (CPO), Julita Ragandang (Project Manager) and Shalini Kala (ENRAP Coordinator) and included interaction from the floor.
FAQs interaction in the house:
Q1: KM is everything and nothing at the same time. So what is exactly meant?
A: It is about how we learn and how we share the knowledge.
Q2: As Project Director, why is KM important?
A: For project staff, KM are the tools to achieve the objective with follow up concrete action. For the community, KM can keep the know how of the process alive by sharing what they know, build on it and adopt it to their own use. It also contributes to the promotion of good practice, scale up innovation and influence policy.
Q3: What resource are needed KM?
A: We have KM facilitator at country level and some financial resource on ad hoc basis.
Q4: As CPO of China, what is your experience in KM?
A: A self-assessment of KM reflected that projects recognized the importance of KM but found it difficult to take concrete action. Arriving from this exercise, we sat down with project staff to analyze the challenges for KM and to put down an action plan and expected products with defined process.
Q5: Give some example of the action plan?
A: KM includes processes and platforms for sharing knowledge, capturing lessons, building capacity. Specific activities are defined under these areas.
Q6: How do you motivate the staff?
A: Through training and including them in cross-visits to other projects.
Q7: As ENRAP coordinator, why is ENRAP relevant?
A: The network helps connect IFAD projects and partners to learn and improve poverty reduction outputs and outcomes.
Q8: Does it require high degree of knowledge or technology to acquire KM as some of the areas have limited access to technology?
A: Technology can be useful and save costs but is not the barrier. The barrier is the mindset. If we see value in it, we find ways to use the technologies.
Q9: Is culture a barrier for KM?
A: Everything starts with human relationships. Being comfortable in sharing information requires an enabling environment for trust and network building.
Q10: What type of knowledge to be managed? What is the technique to be used for KM? Knowledge is cross-country or location specific?
A: Talking about KM in a general sense makes it impossible to answer these questions. KM has to take into consideration specific objectives. KM can be broken down into strategic KM (innovation) and grassroot KM (pull and shared).
Q11: How would the project know what is relevant to KM?
A: It depends on the interest of the project staff or community. Getting people to visit and discuss on specific themes that they are very interested in will bring about real KM.
Q12: What are concrete indicators of KM?
A: Impact indicators might include changes in policy as a result of knowledge sharing. Output indicators might include number of publications or KS events. Outcome indicators would be seen in changes in behavior.
KM Group Discussion
Participation in house round table discussion has been encouraged through group discussion participatory approach to come up 3 major constrants and identify solution to effective KM.
Click here for more pictures of the event.
(Posted by Su from China, Susan of Philipin, Uyanga from mongolia and Seth from Cambodia)